Change another users password

In this tutorial we demonstrate how to change a user’s password. This video will take you through the steps of selecting a user whose password needs changing, and filling out the required parts of the form to perform the change.

change-another-users-password

 

Manager User Accounts

In this tutorial we demonstrate how to manage a user’s account. This video will take you through the steps of navigating to the manage account page and viewing your own details. You can additionally edit your details, so as to capture name changes, your user photo, any evidence of identity information and any certificates you own without needing to contact any service desk for assistance.

manage-user-account


Create ticket

In this tutorial we demonstrate how to create a support ticket. This video will take you through the process of filling out the new support ticket form and applying categorisation and supplying details as part of the request.

create-ticket

 

Search ticket

In this tutorial we demonstrate how to search for a specific support ticket. The video will take you through the steps of viewing your personal support tickets, refining them with a search term, and viewing a specific support ticket.

search-ticket

 

Edit ticket

In this tutorial we demonstrate how to edit a specific support ticket. The video will take you through the steps of viewing your personal support tickets, refining them with a search term, viewing a specific support ticket, and then editing the selected support ticket.

edit-ticket

 

Delete ticket

In this tutorial we demonstrate how to delete a specific support ticket. The video will take you through the steps of viewing your personal support tickets, refining them with a search term, viewing a specific support ticket, and then deleting the selected support ticket.

delete-ticket